7e774 Privacy Policy

01 What This Policy Is and Why It Matters

7e774 ("we", "us") is a trusted online casino and betting platform in Bangladesh. This privacy policy ("Policy") explains what information we collect about you through our website 7e774.cam, how that information is used, who it may be shared with, and what rights you have regarding your information.

By using our services or registering an account, you accept the terms of this policy. If you do not agree with this policy, please refrain from using our platform.

This policy supplements our Terms and Conditions and both documents should be read together.

02 Scope of This Policy

This policy applies when you:

• Visit the 7e774.cam website;
• Create an account or log in to our platform;
• Use our games, sports betting, or other services;
• Contact our support team via live chat or email;
• Participate in our promotional offers or bonus programs.

03 What Information We Collect

We may collect the following types of information:

1. Identity and Contact Information: Your full name, username, date of birth, email address, and mobile number provided at registration.
2. Identity Verification (KYC) Information: Copies of your National ID (NID), passport, or other government-issued documents, required for age verification and fraud prevention.
3. Financial Information: bKash, Nagad, Rocket, Upay, or bank transfer account details, transaction history, and deposit and withdrawal records.
4. Gaming Information: Game play history, bet amounts, win and loss records, and bonus usage details.
5. Technical Information: IP address, browser type and version, device information, operating system, and cookie data.
6. Usage Information: Details of which pages you visit, how long you stay, which links you click, and how you use our services.
7. Communication Information: The content of messages you send via live chat or email.

04 How We Collect Information

We collect information in the following ways:

• Directly from you: Through account registration, deposit and withdrawal forms, support-related communications, and participation in promotional offers.
• Automatically: Through cookies, web beacons, and similar tracking technologies when you use our website.
• From third parties: Through payment providers and identity verification services.

05 How We Use Your Information

The information collected is used for the following purposes:

1. Account Management: To create, verify, and secure your account and confirm your identity.
2. Service Delivery: To operate game access, betting features, live casino, and other platform services.
3. Processing Financial Transactions: To complete deposits, withdrawals, and bonus payments.
4. Legal Compliance: For age verification (confirming 21+), anti-money laundering (AML), and fraud detection.
5. Customer Support: To resolve your issues, handle complaints, and provide 24/7 assistance.
6. Responsible Gaming: To identify excessive play patterns and activate responsible gaming tools.
7. Communications: To inform you about important account notifications, policy changes, and promotional offers (subject to your consent).
8. Platform Improvement: To continuously improve our services, user experience, and security measures.

06 Legal Basis for Processing Information

We process your information on the following legal bases:

• Contract Performance: We need your information to manage your account and deliver our services.
• Legal Obligation: To comply with age verification and anti-money laundering regulations.
• Legitimate Interests: To ensure security, prevent fraud, and improve our services.
• Consent: For marketing communications and certain third-party data sharing.

07 Who Your Information Is Shared With

7e774 does not sell your personal information to third parties. However, in certain circumstances we may share information with the following parties:

1. Payment Providers: bKash, Nagad, Rocket, Upay, and the relevant financial institutions for processing bank transfers. These parties receive only the information needed to complete transactions.
2. Technology Partners: Our game software providers (including PG Soft, Pragmatic Play, JILI, Spribe, and others) may receive limited information to deliver their services.
3. Identity Verification Services: Trusted third-party verification providers for KYC and age verification.
4. Legal Authorities: Relevant information may be disclosed where there is a legal obligation or an order from an investigating authority.
5. Business Successors: If 7e774's business is reorganized or transferred for any reason, the relevant new party will receive information under the same privacy terms.

All third parties are contractually bound to uphold privacy standards consistent with this policy.

08 Use of Cookies

Cookies are small text files stored in your browser that help our website remember your preferences and improve your experience.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions, ensuring security, and the basic functionality of the platform. These cannot be disabled.
• Functionality Cookies: To remember your language preferences, game settings, and account customizations.
• Analytics Cookies: To understand how our website is being used and to improve our services.
• Security Cookies: To detect fraudulent activity and unauthorized logins.

You can disable certain cookies from your browser settings, but this may affect some functionality of our services.

09 How We Keep Your Information Secure

7e774 applies industry-standard technical and administrative measures to keep your personal information secure:

• SSL/TLS Encryption: All data exchanged between our website and your browser is protected with the highest level of encryption.
• Secure Servers: Your data is stored on access-controlled, firewall-protected servers.
• Restricted Access: Only authorized staff can access your information where necessary.
• Regular Audits: Our security measures are regularly reviewed and tested.
• Password Protection: Your password is stored in hashed form — no staff member can ever see your password directly.

However, transmitting information over the internet is not entirely risk-free. While we strive to ensure the highest level of security, no method can be guaranteed to be 100% secure. If you notice any suspicious activity, please contact us immediately.

10 Data Retention Period

We retain your information for as long as it is needed. Specifically:

• Active Accounts: All information is retained while your account remains active.
• Closed Accounts: Even after an account is closed, financial and identity verification information may generally be retained for up to five (5) years, as this is part of our legal obligations.
• Transaction Records: Financial transaction records are retained for a specified period in accordance with regulatory guidance.
• Marketing Consent Withdrawal: If you opt out of marketing communications, we record your preference and stop future contact.

11 Your Rights Regarding Your Information

You have the following rights regarding your personal information:

1. Right of Access: The right to request information about what data we hold about you.
2. Right to Rectification: The right to request correction of inaccurate or incomplete information. You can update many details directly from your account settings.
3. Right to Erasure: The right to request deletion of your information in certain circumstances, though some information may be required to be retained due to legal obligations.
4. Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
5. Right to Data Portability: The right to receive information about you in a structured, commonly used format.
6. Right to Object: The right to object to the processing of your information for marketing purposes.
7. Right to Withdraw Consent: The right to withdraw consent at any time for processing carried out on the basis of consent.

To exercise these rights, please contact our support team via live chat or email.

12 Age Restrictions

7e774 is for people aged 21 and over only. We do not knowingly collect information from anyone under 21. If we become aware that a minor has registered on our platform, their account will be closed immediately and all related information will be deleted.

A note for parents — if you believe your underage child is using our platform, please contact us immediately.

13 Responsible Gaming and Use of Information

We use your gaming information to operate responsible gaming tools. This includes:

• Identifying and alerting to risky gaming patterns;
• Facilitating self-exclusion and deposit limit settings;
• Providing information about support resources.

Information used for this purpose is kept strictly confidential and is not used for marketing or any other purpose.

14 Changes to This Policy

7e774 may update this privacy policy from time to time, particularly due to legal changes, the launch of new services, or technical changes. For significant changes, we will:

• Update the "Effective Date" at the top of this page;
• Notify registered users by email;
• Display a summary of the changes at first login.

Continuing to use the platform after changes have been made will be considered acceptance of the new policy.

15 Relationship with Other Websites

Our platform may sometimes have links to third-party game providers. These third parties have their own privacy policies and we are not responsible for their collection and use of information. We recommend that you read those relevant policies.